FAQs

Common Questions

What can I do to ensure the best wash possible?

We advise removing as much “clutter” as possible from the boot, seats, side pockets & consul area, and all valuables from the vehicle. Any rubbish left on the floor of the vehicle will be disposed of. Let our experts know if there are any specific areas of the car you’d like us to look at to ensure your satisfaction.

How do I get in touch with you?

If you’d like to get in touch with us, you can do so via multiple options, including:

■ Phone – +61473500503
■ Email – connect@thewashouse.com.au

When is the latest time I can bring my car in?

We recommend bringing your car in no later than half an hour before closing time.

What should I do if I'm not satisfied with the service I received?

Please ensure you check your car before you leave. If any area of the vehicle is “missed”, please highlight this to the site manager and it will be rectified on the spot. Alternatively, please contact us via email at connect@thewashouse.com.au

How often should I get my car washed?

We recommend every two to three weeks if you drive regularly. However, how often you need your car washed will depend on many factors, such as how often you drive, where you drive, and where you park.

What can I do to maintain my car's appearance between details?

Regularly washing and storing your vehicle in covered areas can help maintain its appearance. Avoid using harsh chemicals or abrasive materials on your car’s surface.

Is a professional hand car wash more environmentally friendly than traditional methods?

A professional hand car wash is often more environmentally friendly than other car washing methods. Traditional car washes with automatic car wash machines can waste hundreds of litres of water per wash, putting strain on local water supplies. Furthermore, aside from just water wastage, washing your vehicle at home could send the water and chemicals into the street and down the storm drain, which ultimately flows straight into our rivers and the ocean.

What services do you offer?

We provide diverse washing and detailing packages tailored to suit your needs. Find out more about our car washing and detailing services here .

How much does each service package cost?

Pricing varies based on the car wash service and your vehicle’s size. You can find detailed wash services & their pricing on our Services section.

How long will it take?

The duration of your service may vary based on the wash package selected and the current volume of cars being serviced. Please consult with our site manager to determine the estimated time for your car to be serviced. If you're pressed for time, kindly inform the site manager, and we will make every effort to accommodate your schedule. Ensuring your satisfaction with each wash is our top priority, and we take pride in delivering exceptional service.

Do I have to book?

While we are fully equipped to handle any wash or detailing service without prior booking, we highly recommend scheduling an appointment if you're short on time. You can reach out to us via email or phone to make your booking. This allows our staff to adequately prepare and prioritize your vehicle upon arrival. Please be aware that advance booking may require a prepayment for your convenience.

How do I know when my car is ready?

We’ll notify you via a call or a text message to your nominated mobile number when your vehicle is ready. Please let the attendant know when you expect your vehicle to be ready; we will do our best to accommodate you. You may leave your vehicle in our parking bays.

Can you send an invoice?

We’re always sure to send you an email with your receipt after we’ve processed your payment. We’ll also email you when you’ve made a booking to double-check that you’re getting billed for the right service.

My car is heavily soiled. Which service should I pick?

We suggest the ‘Platinum’ if your car has been on extensive adventures. This ensures a high-pressure rinse, wheel clean, full exterior hand car wash and shampoo, complete interior vacuum, windows and doors cleaned and wiped shut, hand finish, dash clean, glass clean, tyre shine, and mud and bug removal. Optional extras can be added such as hand polish, or full detail to get your car that showroom finish. Speak to our site manager and they’ll be more than happy to help pick the right service for you.

What payment options do you accept?

We accept Cash, Visa, Mastercard, EFTPOS, AMEX & Diners.

Are discounts available for multiple vehicles?

Sure! Please discuss this with the site manager and they will be happy to assist. Our contact information is available here .

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